Refund policy

At Motor Empire Estate, customer satisfaction is a top priority. Our policies are designed to ensure a transparent and fair transaction.

 

🚫 Motor Vehicles – Final Sales

All motor vehicle sales are final. No returns or refunds are accepted after delivery, except in the event of an error on our part.

 

⚠️ Damaged or Incorrect Vehicle Received

If the vehicle received has a major issue or was delivered in error :

• You must contact us within 48 hours of receiving the vehicle.

 

• An evaluation will be conducted. If the issue is confirmed, an exchange, store credit, or partial refund may be offered, depending on the situation.

 

• Our supplier, who handles delivery, will be responsible for making these adjustments related to damaged or incorrect vehicles.

 

💸 Refund Terms

Refunds (if approved) are issued via the same payment method used at the time of purchase, within 5 to 10 business days.